At Rackspace Hosting, we don't just talk about customer service excellence, we live it, breathe it and practice it every day. Our goal is to be the best service company your business has ever met. Our web hosting services backed by Fanatical Support™ frees you of the chores of maintaining servers so you can focus on important matters, like supporting business growth.

		PEOPLE It's not just about technical knowledge and skills. As everyone knows, great technical support staff also need to have a strong desire to help people solve problems. This is what makes Fanatical Support™ unique. We recruit people for whom patience, friendliness and politeness come naturally, and invest heavily in their training, so you our customers get the best possible service.

		SYSTEMS Unlike ISPs and other technology service providers that offer hosting services, our systems are purpose-built for IT hosting. This specialization allows us to offer a superior, highly flexible service, with the ability to deploy complex hosting environments in hours. When you choose Rackspace, you don't need to wait around.

		PROCESSES At Rackspace™, we constantly review the way we do things and how we can better serve our customers. We look for ways to simplify our processes and when we find one, we make changes. Some of the best ideas for improvements come from our customers themselves, so you can bet we will always ask for and listen carefully to your feedback.