Rackspace Data Centres

When it comes to your online presence, speed is king. That’s why we’ve built our global infrastructure to deliver top speeds—integrating the latest technology, run by teams of highly trained personnel and hosted in enterprise-grade data centres. Rackspace Hosting services are currently supported by nine (9) data centres, located in six (6) regions, so we can best serve your global needs.

Why host in a Rackspace data centre?

Physical security

  • Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centres.
  • Only authorised data centre personnel are granted access credentials to our data centres. No one else can enter the production area of the data centre without prior clearance and an appropriate escort.
  • Every data centre employee undergoes multiple and thorough background security checks before they're hired.
  • Click here for more information on our security controls.

Conditioned power

  • Should a total utility power outage ever occur, all of our data centres’ power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
  • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Precision environment

  • Every data centre's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
  • Every 90 seconds, all the air in our data centres is circulated and filtered to remove dust and contaminants.
  • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

Network

  • Dedicated to our customers’ hosting needs only
  • Always high-performance bandwidth
  • Nine network providers, for multiple redundancies
  • Fiber carriers enter at disparate points to guard against failure
  • Network topology and configuration automatically improves in real time
  • Configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment)
  • Cisco and Arbor Networks work with us to continually improve monitoring and security

Network technicians

  • We require that the networking and security teams working in our data centres be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise-level networks.
  • Our Certified Network Technicians are trained to the highest industry standards.

Core routing equipment

  • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centres.
  • Fibre carriers enter our data centres at disparate points to guard against service failure.
Our 100% Network Uptime Guarantee

Network

Rackspace Guarantees:
Network will be available 100% of the time in a given month, excluding scheduled maintenance.

Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Infrastructure

Rackspace Guarantees:
Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.

Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Hardware

Rackspace Guarantees:
Functioning of all hardware components and replacement of any failed component at no cost to the customer.

Customer Advantages:
A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.

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