Intensive Hosting

Intensive® Hosting from Rackspace® is a unique approach representing the very best in Tier 1 customized hosting solutions. Rackspace takes accountability for your mission critical web application including monitoring, analyzing report trends, looking at future opportunities and emerging issues relevant to your hosting environment.

Platform we support:

• Complete accountability for infrastructure uptime
• Assignment of a dedicated lead technician
• Project managed change control

Intensive Service Level Agreement

The Intensive SLA goes beyond guaranteeing network and infrastructure performance to protect customers against unscheduled outages in their applications and websites. In addition to our 100% Network Uptime Guarantee and 1-Hour Hardware Replacement Guarantee, the Intensive SLA provides guarantees around a set of fundamental services.

A brief overview of the components and guarantees is listed below:

• Network & Data Center Infrastructure - guarantees monitoring of Customer’s hosted configuration and response to monitoring events


• Servers & Devices – guarantees repair and replacement of hardware components in a Customer’s hosted configuration


• Security & Patching – guarantees the timely application of all relevant security patches to the operating system, supported applications, and related components of a hosted configuration


• Backup & Restore – guarantees backup and restore procedures, delivery guidelines, and response time for a data restoration event


• Monitoring & Response - guarantees monitoring of Customer's hosted configuration and response to monitoring events.